Warranty Policy

VeSync warrants that the products (Levoit/ Cosori/ Etekcity) shall be free from defects in material and workmanship, under normal use and conditions, for a period of 2 year from the date of original purchase.

Your Warranty Benefits

VeSync agrees, at our option during the warranty period, to refund or repair any defect in material or workmanship or furnish an equal product in exchange without charge, subject to verification of the defect or malfunction and proof of the date of purchase.

Who is Covered?

This warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the warranty.

What's Not Covered?

Normal wear and tear, including parts that might wear out over time (e.g. batteries, filters, cleaning brush, essential oil pads, etc.);
If the product has been modified from its original condition;
If the product has not been used in accordance with directions and instructions in the user manual;
To damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance;
To damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than Arovast;
To damages or defects occurring during commercial use, rental use, or any use for which the product is not intended;
To damages or defects exceeding the cost of the product.


The Warranty Policy above only applies to products from Levoit, Cosori, and Etekcity. For other brands' products, please refer to the related product introduction and the user manual.