Learn more about our PSTI certification
Vulnerability Disclosure Policy
The UK Product Security and Telecommunications Infrastructure (PSTI) policy is a new regulation that came into effect on 29 April 2024. The policy aims to enhance product security by requiring companies to provide a straightforward method for reporting vulnerabilities and to offer updates on the timeline and status of fixes.
Warranty and Support
We offer a 2-year warranty starting from the date of purchase on the hardware of our Air Purifier, covering manufacturing flaws and failures (including security flaws in the firmware) within this period.
Security Protection Range
If a security vulnerability is discovered during the warranty period, it will be addressed pursuant to the warranty policy but without excluding other remedies available under applicable laws and regulations.
Contact Information
If you would like to report a suspected vulnerability, please email to datasecurity@vesync.com. We will acknowledge receipt of your report within 3 working days. You will receive regular updates on the progress of the report until it is resolved or further information is available. We aim to resolve confirmed vulnerabilities as quickly as possible, ensuring that fixes do not introduce new vulnerabilities or break existing functionality.
Product Security and Telecommunications Infrastructure PSTI
- Levoit
Product Name | Model | Mobile App | Product Hardware Security Update Support Period | Mobile App Support Period | PSTI Statement of Compliance | Product Launch date |
Air Purifier | Core 400S | VeSync | 31/12/2027 | 31/12/2027 | 08/04/2021 | |
Air Purifier | Core 200S | VeSync | 31/12/2027 | 31/12/2027 | 25/10/2020 | |
Air Purifier | Core 300S | VeSync | 31/12/2027 | 31/12/2027 | 22/06/2019 | |
Air Purifier | LAP-P501S Series | VeSync | 13/07/2029 | 13/07/2029 | 31/07/2026 | |
Air Purifier | LAP-C601S Series | VeSync | 31/12/2027 | 31/12/2027 | 06/08/2021 | |
Air Purifier | LAP-V102S Series | VeSync | 31/12/2027 | 31/12/2027 | 06/11/2023 | |
Air Purifier | LAP-B851S Series | VeSync | 01/01/2028 | 01/01/2028 | 01/01/2025 | |
Air Purifier | LAP-C341S Series | VeSync | 20/09/2029 | 20/09/2029 | 20/09/2026 | |
Humidifier | LUH-N651S Series | VeSync | 31/07/2029 | 31/07/2029 | 31/07/2026 | |
Humidifier | LUH-N451S Seires | VeSync | 17/07/2029 | 17/07/2029 | 17/07/2026 | |
Humidifier | LUH-D302S Series | VeSync | 27/06/2028 | 27/06/2028 | 27/06/2025 | |
Humidifier | LUH-D301S Series | VeSync | 31/12/2027 | 31/12/2027 | 14/11/2021 | |
Humidifier | LUH-A603S Series | VeSync | 14/02/2029 | 14/02/2029 | 14/02/2026 | |
Humidifier | LUH-A602S Series | VeSync | 31/12/2027 | 31/12/2027 | 12/05/2022 | |
Humidifier | LUH-O451S Series | VeSync | 31/12/2027 | 31/12/2027 | 06/02/2023 | |
Humidifier | Classic 300S | VeSync | 31/12/2027 | 31/12/2027 | 13/07/2022 | |
Tower Fan | LTF-F422S Series | VeSync | 31/12/2027 | 31/12/2027 | 09/05/2024 | |
Pedestal Fan | LPF-R382S Series | VeSync | 15/05/2029 | 15/05/2029 | 15/05/2026 | |
Pedestal Fan | LPF-R432S Series | VeSync | 27/04/2028 | 27/04/2028 | 27/04/2025 |
- Cosori
Product Name | Model | Mobile App | Product Hardware Security Update Support Period | Mobile App Support Period | PSTI Statement of Compliance | Product Launch date |
Air Fryer | CAF-TF101S Series,CAF-TF102S Series | VeSync | 31/12/2027 | 31/12/2027 | 23/09/2024 | |
Air Fryer | CAF-DC113S Series | VeSync | 19/08/2028 | 19/08/2028 | 19/08/2025 | |
Air Fryer | CAF-LI401S | VeSync | 31/12/2027 | 31/12/2027 | 22/08/2022 | |
Air Fryer | CAF-P681S Series | VeSync | 31/12/2027 | 31/12/2027 | 22/10/2021 | |
Air Fryer | CAF-P583S Series,CAF-P584S Series | VeSync | 31/12/2027 | 31/12/2027 | 18/06/2022 | |
Air Fryer | CS158-AF | VeSync | 31/12/2027 | 31/12/2027 | 21/07/2021 |
- Etekcity
Product Name | Model | Mobile App | Product Hardware Security Update Support Period | Mobile App Support Period | PSTI Statement of Compliance | Product Launch date |
Smart Fitness Scale | EFS-A591S Series | VeSync | 31/12/2027 | 31/12/2027 | 03/06/2024 |