Cancellation & Return Policy

Vesync Corporation and its subsidiaries are herein referred to as “Vesync,” “us”, “we”, or “our” as the context may require.


You can cancel your orders before they have been processed. To cancel your order, go to “My Orders”, select the order you want to cancel and tap the “Cancel” button.
If your order has already been shipped or assigned a tracking number, please refer to the Return Policy or contact our customer service at directly. Make sure to include the order number in your email when requesting an order cancellation.
If you encounter any logistics problems within 30 days after we send the parcel, you can contact the logistics carrier or our customer service team for help.


Vesync values its customers and strives to exceed every customer’s expectation. If you are not fully satisfied with your purchase, Vesync will accept a return of the product for a refund of your purchase price, provided such return is made within 30 days of delivery with valid proof of direct purchase and provided such products are returned in their original condition.

If you received the wrong item or wrong quantity of items, please contact Vesync Support via In the case that your order is lost in transit, a replacement will be issued. Refunds will not be issued.

All returns must be authorized by Vesync within 30 days of delivery with a valid Return Merchandise Authorization (“RMA”) Number. No returns of any type will be accepted without an RMA number. You can obtain the RMA number and the pre-paid shipping label for your return by contacting Vesync Support within the return period for products. The RMA number will be valid for 15 days after issue and all returns must be shipped within 15 days after receipt of the RMA number. Returns shipped without a valid RMA number or after expiration of the RMA number will be refused and returned to you at your expense.


1) Labeling
After approval of your return, a pre-paid shipping label and RMA slip will be emailed to you. Please print both documents and securely attach them to the outside of the box. The barcode on the RMA slip must be visible. If you choose a different shipping method and/or carrier than the one Vesync provided, you are responsible for all shipping, handling, and processing costs on returned products.
2) Return Packaging
All authorized returns must be in its original packaging and include any accessories included with the item (cords, chargers, manuals, etc.). The product must be completely repackaged with the original packaging. You must also include a copy of the invoice or order confirmation.On the outside of the package, secure the return label, and RMA slip, verify all the contents are included in the return package, and seal the package. Please verify all information on the return label is correct before shipping.


Refunds on authorized returns will be processed within 30 days of Vesync’s receipt of the returned item. Your refund will be credited back to the same payment method used to make the original purchase. Please be sure to keep your copy of the proof of delivery. If Vesync is unable to verify its receipt of the returned item, Vesync will not be liable for any repair, replacement, or refund on the returned unit.


Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage is not covered under this policy.


Vesync Corporation
Postal Address: 1202 North Miller Street, Suite A, Anaheim, CA 92806 US

Contact Vesync Customer Support via
The email must contain the following:
Type: "Returns for Refund" or "Returns for Replacement"
Order Number:
Product Names:
Reason for return:
We will review your return and refund application within 2 business days. Refund processing may be delayed during the event.

Last updated on February 20th, 2023